Frequently Asked Questions
Exceptional Customer Service
Where do you source your seafood?
We source our seafood from the pristine waters of Patagonia, ensuring that our products are fresh and of the highest quality.
What types of seafood do you offer?
We offer a wide variety of seafood, including fresh fish, shellfish, and value-added products. Our selection caters to both individual customers and businesses.
Are your fishing practices sustainable?
Yes, we are committed to sustainable fishing methods. We adhere to strict regulations and work to protect marine ecosystems, ensuring that our practices benefit both the environment and future generations.
How can I ensure the freshness of your products?
All our seafood is processed and packaged with care, maintaining strict quality controls. We recommend storing our products promptly in the refrigerator or freezer upon delivery to ensure freshness.
Do you ship nationwide?
Yes, we offer shipping services to various locations. Please check our website or contact our customer service for details on shipping options and availability.
What is your return policy?
We strive for customer satisfaction. If you are not satisfied with your purchase, please contact us within 48 hours of delivery, and we will work to resolve the issue.
Can I get recipes or cooking tips?
Absolutely! We provide a variety of recipes and cooking tips on our website to help you make the most of our seafood products.
Is there a minimum order requirement?
Minimum order requirements may vary depending on the product and location. Please check our website or contact customer service for specific details.
How can I contact customer service?
You can reach our customer service team via email or phone. Our contact information is available on our website, and we are here to assist you with any questions or concerns.
Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options for businesses and restaurants. Please contact us for more information on pricing and availability.
If you have any other questions, feel free to reach out to us! We’re here to help you enjoy the best seafood experience possible.